White Coast Milos member of Small Luxury Hotels of the World is seeking for 2022 a friendly and professional FRONT OFFICE SHIFT LEADER to deliver exceptional customer service to our guests. In this position, you will check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns.
You must be personable and have outstanding interpersonal communication skills. You will be the “face” of White Coast Milos for all guests and will be responsible for the first impression we make. Ultimately, you will help create a pleasant and memorable stay for our guests.
ESSENTIAL JOB FUNCTIONS
Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the hotel and its service as well as the surrounding area. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and up-selling and follow up.
Process all incoming data in cooperation with Guest Relations Dpt received via phone, email, internet, rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles. Email or regular mail confirmations and literature requests. Reply via email, facsimile or mail when requested.
Bachelor diploma or equivalent; 3 years’ experience as a Front Office Shift Leader
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Most tasks are performed in a team environment with the employee acting as a team leader.
Desire to participate as part of a team.
Complete knowledge of hotel rooms and meeting related services available to guests.
Ability to communicate effectively with internal and external customers exercising patience, tact and diplomacy.
Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook and Excel, as well as internet.
Comprehension of the reservation sales process.
Analytical approach to problem solving.
May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
What we are offering:
Accommodation with internet access , TV , A/C
0% personnel turnover rate
Friendly working place